[ ] Claims by Policyholder and officially nominated Beneficiary only:

• *Fully completed Claim Notification Form
• *Proof of Death:
• - A copy of the Notification of death (BI-1663), and
• - Original computer produced or certified Death Certificate (BI-5), or
• - Original or certified copy of unabridged Death Certificate(BI-18), or
• - Original or certified copy of Abridged Death Certificate in respect of stillborn, together with supporting medical documents (BI-20).
• [ ] Other supporting documents:

Please click here: Supplementary Explanatory Notes on Claims

kindly send communication to the Compliance Officer of Choice Benefits at: Compliance

BUT in the event of a complaint: should it not be resolved to your satisfaction, you may escalate it to either the FAIS Ombudsman or the Long-term Insurance Ombudsman, whose details are set out below. Note that you must be able to show that you have already attempted to resolve the matter with Choice Benefits first and the Insurer second.

FAIS Ombudsman

Ombudsman